Gigtix and the Music Venue Trust

Music Venue Trust

Gigtix wholeheartedly supports the Music Venue Trust by donating £1.00 from every purchase you make via our website.

Music Venue Trust

The Music Venue Trust (MVT) is a British charity founded in January 2014 that aims to protect, secure and improve Grassroots Music Venues in England, Scotland, Wales and Northern Ireland for the benefit of venues, communities and upcoming artists.

As one body representing all grassroots music venues who have previously been overlooked by the government and the music and cultural industries, the Music Venue Alliance (MVA), works together with venues to resolve the challenges and issues they are currently facing. MVA members mandate the work of Music Venue Trust (MVT) and are consulted with regularly.

Music Venue Trust is a member of Live DMA, the European network for live music venues, clubs and festivals to create guidance for drafting good live music policy.

Visit the Music Venue Trust website for more information about the initiative. Catchup on the latest news and updates and get in touch.

Visit musicvenuetrust.com

Gigtix News

News and other stories

Explore our blog for stories about artists we love, events and tours coming up, reviews, opinions and all other Gigtix news.

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Gigtix Discounted Tickets

Discounted tickets

Buy discounted tickets to live music gigs, comedy shows and sports events in the UK. Gigtix is a safe ticket reseller and part of the Fair Ticketing Alliance.

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Hustle
GTX59803
Wed, 29 May 2024
Cardiff Utilita Arena
Cardiff
Venue info →
Seated
Floor Block 1 Row A
Seats 14,15,16,17,18,19
Unrestricted view
Seating map →
6 tickets available
M-Ticket (Mobile App)

Original price was: £ 46.00.Current price is: £ 35.00.

each Sale!
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Transferred within 2hrs of purchase. Front Row. Non-Refundable. Must be over 14yrs. Face value £40.00 per ticket. The seller is Gigtix Ltd. - See terms
GTX108097
LAST CHANCE
Fri, 31 May 2024
SWX
Bristol
Venue info →
Standing
General Admission
Unrestricted view
1 ticket available
E-Ticket (Download)

Original price was: £ 36.00.Current price is: £ 33.00.

each Sale!
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Made available before 48hrs of the event. Standing Only. Non-Refundable. Must be over 14yrs. Face value £30.00 per ticket. The seller is Gigtix Ltd. - See terms
GTX64701
LAST CHANCE
Sat, 01 Jun 2024
First Direct Arena Leeds
Leeds
Venue info →
Seated
Floor Block D Row G
Seats 18
Unrestricted view
Seating map →
1 ticket available
M-Ticket (Mobile App)

Original price was: £ 152.00.Current price is: £ 149.00.

each Sale!
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Transferred within 2hrs of purchase. VIP. Non-Refundable. Best Seat Ticket Package Includes : Top price seated ticket for the show, Limited edition Peter Kay gift, Peter Kay tour programme, Peter Kay VIP laminate and lanyard. Must be 15yrs and over. Face value £135.00 per ticket. The seller is Gigtix Ltd. - See terms
Special conditions may apply. View each ticket for more information. Commercial resale of tickets may not be allowed by the event organiser. Anyone purchasing resold tickets may have their tickets invalidated or may be refused entry to the event. In the case of either of these very rare eventualities you will receive either better/equivalent tickets or a full refund. Payment may be made by Debit Card, Credit Card. Once payment has been received you will be sent a confirmation email with your receipt and delivery information. It is up to you to ensure you provide a correct and active email address when you register and permit our address (messages@gigtix.uk) in your email provider. Event dates and times are subject to change. It is up to you to check local listings for updates. Specific seats are an indication of location only and will be allocated once your order is confirmed.
Prices include VAT and may be subject to additional shipping costs depending on the type of ticket you choose and your shipping location. Prices are set by Gigtix Ltd and may be lower or higher than the face value. Face value is the price printed on the ticket which is set by the event organiser, it is not a price available to the general public. The purchase price available to the general public will usually include further agency booking fees, transaction fees, delivery fees and can also include venue restoration levy’s.
Delivery depends on the tickets you have selected, how prompt the event promoter and distributing agency are with their dispatch to us and your location. Unless otherwise stated on the ticket: S-Tickets (shipped) may arrive to us from the event organisers up to 4 days before the event. Once received we then ship them to you by Royal Mail Tracked next business day (UK) or by UPS Worldwide Courier within 48hrs (International). Shipping costs are set at a flat rate (inc VAT) depending on your location: UK £3.30 and International £30.00. You will be notified by email when your tickets are dispatched. We will provide a tracking number so you can track them. For E-Tickets (downloaded) and M-Tickets (accessed via a mobile phone app) you will receive an email, before 48hrs of the event, notifying you that your tickets are available via your Gigtix Account or the relevant app along with simple instructions on how to retrieve them. You will need to collect B-Tickets from the event venue box office on the day of the event.
All sales are final. All tickets are non-refundable unless an event is cancelled. In that case a refund less any transaction fees will be granted.
Gigtix gift certificates may be created and downloaded during checkout or on the order after successful payment. Gift certificates are not proof of purchase, do not transfer ownership of purchased tickets and cannot be used to gain entry to any event, be redeemed for cash in part or whole or be used to apply for a refund.
Payment SecurePaypal Fair Ticketing Alliance
Make payment safely via Paypal. Choose to pay with your credit or debit card. If you do not receive an email confirmation of your purchase or if you have any other concerns please contact us via Customer Support. Ticket sales are monitored for compliance with UK legislation by the Fair Ticketing Alliance. Please refer to our full Terms & Conditions for all Gigtix Account Holders.
Gigtix Venues

What's on at venues

Explore all music, comedy and sports venues in London and the UK. Check for upcoming events, buy tickets, view seating maps and get travel information.

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What do you love?

Buy tickets for concerts, comedy shows and sports events. Gigtix is a trusted ticket reseller and part of the Fair Ticketing Alliance. Established in 2012.

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Don’t miss out on the best prices

Prices change with demand, especially as the event draws near, so do come back and check our ticket prices regularly.

Browse all tickets

Find a great deal last minute

Tickets are regularly discounted so browse the Gigtix Sale for the very latest offers and grab a last minute deal.

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Gigtix - Tickets for music, comedy and sports events

Our tickets

Gigtix is an online ticket website which provides tickets to upcoming live music concerts, comedy events and shows in the UK. We pride ourselves on being a trusted, go-to event ticket seller.


Trusted sources

All Gigtix tickets are sourced from reputable suppliers we know and trust. Every ticket is listed on our site.

No hidden fees

Prices are set by Gigtix with no hidden fees or tricky upsells. You know that what you pay for is what you get.

Tickets made easy

Buying tickets with Gigtix is simple. Find tickets. Add to basket. Make payment. Wait for your tickets to arrive!

Gigtix Terms

Terms of service

Read our terms and conditions of service, ethos, legal codes of practise and your rights and responsibilities as a Gigtix account holder.

This policy was updated 19 December 2022.

INTRODUCTION

1. INTERPRETATIONS

1.1 Unless the context otherwise admits words importing one gender shall include all other genders and words importing the singular shall include the plural and vice versa.

1.2 Reference to any statutory provisions in this Agreement shall include any statutory provision that amends or replaces it.

2. TERMS OF ACCEPTANCE

2.1 These terms & conditions set out the terms between you, the Gigtix Ltd Member, and us, Gigtix Ltd and owner of the website, www.gigtix.uk.

2.2 Your use of this website and any service contained within constitutes acceptance of these terms & conditions in full.

2.3 You must be a minimum age of 18 to register and make use of this website and any service contained within. By registering and using the website you warrant that you are 18 or older and understand your obligations under these terms & conditions.

2.4 You should not use this website if you do not accept with these terms & conditions in full.

3. OUTLINE OF AGREEMENT

3.1 You provide the necessary information about you for the sole purpose of purchasing and arranging delivery of tickets.

3.2 Gigtix Ltd provides tickets to events and information about the artists and venues related to the tickets listed. All tickets provided are Secondary Market tickets. They are provided by the Primary market.

CONTENT

4. OWNERSHIP AND RESPONSIBILITIES

4.1 You retain all ownership rights to content provided by you.

4.2 Where the facility exists such user-generated content can be provided in different formats and mediums; text, audio, video and still photographs.

4.3 As part of providing this content to us you agree to grant us a worldwide, irrevocable, non-exclusive and royalty-free license to use, distribute, edit, translate and repurpose such content, as we require, including sub-licensing to other parties. This allows us to place your content on the appropriate site facilities and let all users, whether registered or not to view your content. It also allows us to compress or alter the size of any files you may post to ensure that they can be readily displayed for other users.

4.4 This license is royalty-free, which means that the content is provided free of charge to us and we will not pay for the content or account for any advertising revenue generated on any facility or on any specific content pages.

4.5 We are not responsible for the accuracy of any content, nor any advertisements or third party website links placed by you or any other users. Any link posted does not imply an endorsement of a third party website by us.

4.6 Such content shall not infringe the intellectual property rights of any other party. Furthermore the content shall not be illegal or capable of breaching the laws of any jurisdiction in which it may be displayed.

4.7 Furthermore if any content is owned by a third party you agree to pay all royalties owed to that party, without seeking any contribution from us.

4.8 We reserve the right to remove any content, which breaches or risks breaching these terms and conditions.

4.9 You are solely responsible for all information that you submit to Gigtix and any consequences that may result from your posts and pages.

4.10 This license also applies worldwide because the website can be accessed from anywhere in the world, at any time.

5. INTELLECTUAL PROPERTY RIGHTS – BUSINESS RELATED CONTENT

5.1 Each party grants to the other for the term of this Agreement a non-exclusive, revocable, royalty-free license to use its Business Related Content, name, logos, trade marks, trade names and devices (“Intellectual Property”) subject to the restrictions noted in the relevant clauses herein and in any promotional and marketing material issued by either party in a manner approved by the party whose Intellectual Property is to be used, such approval not to be unreasonably withheld or delayed.

5.2 Both parties warrant that they have the right to grant or permit the other party to use the logos, trademarks, trade names and devices to the extent required to fulfill the terms of this Agreement.

5.3 Neither party shall make any claim to the other party’s Content, Products or Services during or after the expiry of this Agreement.

5.4 Neither party shall make any claim to the other party’s trademarks or register or cause to be registered or apply for a materially similar trademark or imitation of a trademark during or after the expiry of this Agreement.

5.5 Neither party shall register or cause to be registered any company name which is materially similar to that of the other party.

5.6 On the expiry of this Agreement all licenses referred to in this shall expire and the parties agree to immediately cease use of the Intellectual Property of the other.

6. CONTENT – MONITORING AND ACCESS

6.1 We shall not assume any responsibility for auditing or monitoring any user generated content. If at any time we decide to monitor a facility on any occasion it does not mean that we assume responsibility for removing any content or the conduct of any users.

6.2 Any complaints about such content by rights holders or any user or visitor to our website should be directed to us using our contact details listed at the end of these terms and conditions.

7. COPYRIGHT

7.1 We do not condone or encourage in any way the posting of copyrighted or proprietary content or information by any users who are not the legal owners of such content.

7.2 Where notified of such breaches by the owner of such content we will remove the content as soon as practicable. But only where we can reasonably ascertain the true owner of such content.

7.3 If as the owner of such content you believe that your rights have been infringed you should contact us as soon as possible and provide all relevant information in writing.

8. GENERAL CONTENT SPECIFICATIONS

8.1 You agree not to do any of the following:
a) Abuse, harass, threaten, stalk, defame or in anyway seek to violate the rights of another user or third party.
b) Publish or seek to distribute any material or information that is unlawful, harmful, obscene, indecent, libelous, profane, defamatory, racist, or in any other way inappropriate or objectionable.
c) Use or harvest data provided by other users in a way that they would object to.
d) Use data provided by other users for purposes other than contacting them via the website.
e) Contact other users in ways they may find inappropriate.
f) Encourage illegal activity or activity that violates the rights of other users or third parties, whether individuals or organisations.
g) Supply or post content calculated to deliberately mislead other users or third parties, including content falsely made to appear from or be endorsed by us.
h) To pose as another user, third party or organisation or Gigtix Ltd employee for the purposes of obtaining user or third party information.
i) To transmit or transfer any viruses, trojans, worms or any other malicious programs or code intended to spy on, gain control over, disrupt, destroy or in any other way impair any computer hardware or software or any other equipment.
j) Attempt to gain access to our servers or other equipment in order to disrupt, impair, overload or otherwise hinder or compromise the safety, security or privacy of any of the services provided by or relied upon by us and other users.
k) Reframe or repurpose any facility or content on it or remove or obscure any notices or advertising provided by us.
l) Load or provide access to content or link to other content from the website, which infringes the trademark, patent, trade secret or any other proprietary right of a third party or infringes any intellectual property law.
m) Make commercial posts or comment spam or attempt to disguise such spam as content.
n) Send junk or spam email or emails or posts promoting pyramid schemes, chain letters or any other activity that invites users and others to participate in wasting their time and/or money.
o) Use any robot, spider, scraper or other technical means to access the facilities or content within.

8.2 If you breach these Terms & Conditions by sending any unsolicited bulk email, (spam) or any other bulk communications to users your actions will cause harm to us and to the website. Such harm is difficult to quantify and as such you agree to pay us the sum of £50 for each and every individual email or other communication sent to a user or third party.

8.3 The above list is not intended to be exhaustive. We reserve the right to remove (with or without notice) content and suspend or terminate (with or without notice) the account of any user who in our sole judgment is in breach of the rules or the spirit of the rules.

MEMBERSHIP

9. GENERAL RESPONSIBILITIES

9.1 It is your responsibility to ensure that the information you provide is accurate, not misleading and relates to you. You cannot create an account or username & password using the names and information of another person or using words that are the trademarks or the property of another party (including ours), or vulgar, obscene or in any other way inappropriate.

9.2 You are responsible for maintaining your own username and password, where required to access your account. You should ensure that you store your username and password securely and that the details required to access your account are not provided to another party.

9.3 You are responsible for your account and actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately.

9.4 Our website is only intended for use by adults. Adults may purchase products for children as long as the products purchased are intended, by the manufacturer, for use or consumption by children.

10. MEMBERSHIP TERMINATION

10.1 We reserve the right to restrict or remove your access to this website where you breach these terms and conditions. Such restriction or removal will take place without recourse, notice or explanation to you where we solely deem it appropriate or necessary. Various clauses within these Terms & Conditions are designed to survive and continue after termination.

10.2 As a member you can choose to terminate your account at any time.

11. LOSS OR DETERIORATION OF SERVICE

11.1 We take all reasonable steps to ensure that all facilities are available and functioning fully at all times. However, we do not accept any responsibility for “down-time” or poor performance of our file servers or where facilities are unavailable for any other reason, whether within or outside our direct control.

11.2 In the event of system failure, loss of access or deterioration in service the defaulting party shall take all reasonable steps to restore or rectify the service. The non-defaulting party shall not be entitled to any form of compensation, however the defaulting party shall within a reasonable period of time report to the non-defaulting party the cause of the loss or deterioration in service.

12. CONFIDENTIALITY

12.1 Both parties shall keep confidential the specific terms of this Agreement and not disclose them save to such employees or contractors as need to know the relevant information for the purposes of performing this Agreement.

12.2 The parties agree that all information marked “Confidential”, or where not marked it is reasonable to judge such information as confidential, shall not be disclosed for a period of 2 years after the expiry of this Agreement, except where such disclosure is required by law or by order of a court in the jurisdiction of England.

12.3 The parties further agree that all information marked as a “Trade Secret” and reasonably judged to constitute a trade secret shall not be disclosed at any time during or after the expiry of this Agreement, except where such disclosure is required by law or by order of a court in the jurisdiction of England.

12.4 Confidential information and Trade Secrets shall consist of, but not necessarily be limited to: technical, commercial, financial, operational, marketing or promotional information or data.

PURCHASING

13. OWNERSHIP OF RESPONSIBILITIES

13.1 Where a product is purchased by you, the buyer, Gigtix Ltd assumes all responsibilities. A ticket is a revocable licence whereby the holder of the ticket reserves the right to refuse entry to an event. These terms are outlined below.

13.2 The term ‘we’ or ‘us’ in this regard, relates to Gigtix Ltd.

13.3 During the online transaction process, Gigtix Ltd will ensure clear instructions and support to you, the buyer, in all matters relating to the purchase and delivery of goods from the website.

14. PRODUCT PRICING AND TITLE

14.1 We will make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at any time up to the shipment of that order and any related items.

14.2 We reserve the right to alter all product pricing without notice.

14.3 Title of any products ordered from us does not pass to you, the purchaser, until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.

15. YOUR ORDER

15.1 When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us, to purchase the goods specified in the order.

15.2 Your offer is only accepted by us once we have emailed you to confirm the purchase of your order.

15.3 Once a confirmation email has been sent to you a follow up email will also be sent including delivery details. There are three types of delivery:
a) Electronic tickets which will be sent via email once Gigtix has received the ticket you have purchased from the Primary seller.
b) Physical tickets are posted to you up to 48 hours before the event once Gigtix have received the ticket you have purchased from the Primary seller.
c) Mobile tickets are accessed via the Primary seller’s mobile phone app. Once you have purchased your ticket you will receive full instructions to download the appropriate application and access your ticket.

15.4 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected or where there is a clear conflict of interest.

15.5 If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.

16. SHIPPING AND CUSTOMS DUTY

16.1 All orders received by us are shipped subject to availability.

16.2 We reserve the right to ship products at a later date (up to 48 hours before the event) where the product ordered is not in stock at the time of purchase.

16.3 We cannot be held responsible for lost, damaged or stolen tickets in transit. In this instance you would seek compensation from the shipping company.

16.4 We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or a full refund.

16.5 If you are ordering tickets from outside the UK the recipient of the ticket is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.

17. CANCELLATION RIGHTS, RETURNS AND REFUNDS

17.1 All of our tickets are non-refundable unless an event is cancelled.

17.2 If there is a problem with the original purchase tickets we may refund or supply equivalent or better tickets.

17.3 You are responsible for paying any postage or shipping costs incurred when returning the product.

17.4 We recommend that all returns be sent by registered post, so that a record of the return is available for you.

17.5 We will not issue refunds for any items lost or stolen in transit to us.

17.6 Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.

17.7 If you fail to return a product to us, we may make arrangements to have the product collected from you. The cost of this collection will be passed on to you.

18. RESELLING

18.1 Our contract is with you, the buyer, and these terms are not transferrable.

18.2 You may sell on any tickets you have purchased from us. Upon transfer of ownership of your tickets to any other party our terms of service and any responsibilities held within those terms are effectively ended. We are not responsible, in any way, for providing our services to any other owner of the tickets.

19. CUSTOMER COMPLAINTS

19.1 We endeavour to respond to all customer complaints or queries within five working days.

20. FAULTY PRODUCTS

20.1 Where you experience a fault with a product it can be returned to us subject to our returns policy above.

21. EVENTS OUTSIDE OUR CONTROL

21.1 We shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.

INTERACTIONS

22. RESPONSIBILITIES

22.1 You are solely responsible for your interactions with other members of our services. Gigtix services merely provide a platform for members to purchase tickets to events and related information.

22.2 Gigtix is not party to, has no involvement or interest in, makes no representations or warranties as to, and has no responsibility or liability with respect to any communications, transactions, interactions, disputes or any relations whatsoever between you and any other member, person or organisation.

22.3 We reserve the right, but have no obligation, to monitor interactions between you and other members of our services.

23. IDENTITY VERIFICATION

23.1 We cannot and do not confirm each member’s identity. Although we offer safety tips, you are solely responsible for determining the identity and suitability of others with whom you may interact through our services. Tangfolly does not represent or warrant that our guidelines and advice are sufficient to determine whether it is appropriate for you to interact with another member. Further, we do not endorse any persons who use or register for our services. We do not investigate or verify any member’s reputation, conduct, morality, criminal background, or any information members may submit to the services.

24. STORAGE

24.1 Please be aware that we do not store messages on our database indefinitely. We therefore reserve the right to permanently delete messages, without bias or filtering, after a period of six months from post date.

GENERAL

25. DATA PROTECTION

25.1 Both parties shall be registered under and/or observe the Data Protection Act relevant to them, (1984 or 1998 Act) according to when each party first registered and both parties further confirm that they will not rent or sell customer lists and / or contact details without the customer’s express prior approval. Either party may treat a breach of this clause as a reason for termination of this Agreement in accordance Immediate Termination clause of this Agreement.

26. LIMITATION OF LIABILITY

26.1 Nothing in this Agreement shall exclude or limit liability for death or personal injury resulting from the negligence of either party or their servants, agents or employees.

26.2 Neither party shall be liable to the other under this Agreement in contract, tort, or otherwise (including negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise for any loss of business, contracts, profits or anticipated savings or for any indirect or consequential or loss whatsoever.

26.3 You agree to indemnify Gigtix Ltd against any claims, damages, losses, costs and expenses which Gigtix Ltd may sustain or incur in relation to any Content, Products or Services which you provide, such indemnity applying in respect of any claims for any breach of applicable law or regulation or any infringement of any intellectual property rights.

26.4 Gigtix Ltd agrees to indemnify you, the business member, against any claims, damages, losses, costs and expenses which you may sustain or incur in relation to any Content, Products or Services Gigtix Ltd provides, such indemnity applying in respect of any claims for any breach of applicable law or regulation or any infringement of any intellectual property rights.

27. ASSIGNMENT

27.1 Neither party may assign or otherwise transfer this Agreement or any rights, duties and obligations hereunder without the prior consent in writing of the other party.

28. JOINT VENTURE OR PARTNERSHIP

28.1 Nothing in this Agreement shall be construed as creating a partnership, joint venture or an agency relationship between the parties and neither party shall have the authority or power to bind the other party or to contract in the name of or create a liability against the other party.

29. PRIVACY

29.1 We take your privacy seriously. We are registered under and comply with the Data Protection Act 1998. For further details please see our Privacy Policy.

30. RELEASE

30.1 If you have a dispute with one or more Gigtix users, you release us (and our officers, directors, members, agents, subsidiaries, joint ventures, affiliates and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known or unknown, arising out of or in any way connected with such disputes. If you are a California, USA resident, you waive California Civil Code 1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.”

31. GENERAL

31.1 Failure by either party to enforce any accrued rights under this Agreement is not to be taken as or deemed to be a waiver of those rights unless the waiving party acknowledges the waiver in writing.

31.2 It is hereby declared that the foregoing paragraphs, sub-paragraphs and clauses of this Agreement shall be read and construed independently of each other. Should any part of this Agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.

31.3 No addition to or modification of any clause in this Agreement shall be binding on the parties unless made in writing and signed by the signatories to this Agreement or their duly authorised representatives.

31.4 This Agreement sets out the entire Agreement and understanding of the parties and is in substitution of any previous written or oral agreements between the parties.

32. JURISDICTION

32.1 This Agreement shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.

33. CONTACT

33.1 If you wish to raise a complaint or you have any questions regarding these Terms & Conditions please contact us via info@gigtix.uk. Gigtix is a limited company (Registered in England and Wales: 08279450). Our registered address is First Floor, 39 High Street, Billericay, CM12 9BA, UK.

Gigtix Support

Customer support

Search our customer support guide for answers to frequently asked questions about buying tickets with Gigtix. Contact our team for help at any time.

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Contact

If you can’t find the information you need send a quick message to our support team. We will get back to you as soon as possible.

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Stephen Lee
+44 (0) 775 1951 892

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Gigtix and the Fair Ticketing Alliance

Fair Ticketing Alliance

Gigtix is part of the Fair Ticketing Alliance. Speaking out for a responsible secondary ticketing market for all music lovers and live entertainment fans.

Fair Ticketing Alliance

The FTA (Fair Ticketing Alliance) is a campaign group formed of secondary ticket traders who are concerned about the negative reputation the industry faces and feel there is a need for a platform from which they can raise their own voice and reach others.

Our main aim has always been to improve the perception of the secondary ticket market by communicating with politicians, policymakers, regulators, journalists, academics and others about our ethical operations. We also feel it is important to highlight the malpractice within the ticket industry and the benefits of having a vibrant secondary market for consumers.

Our recent campaigns have included attempting to establish greater legal and regulatory clarity around existing laws, ensuring secondary exchange platforms allow traders to comply fully with the law and initiating conversations about a possible licensing scheme to protect consumers.

At present we have 30 traders and hope for this number to increase as our campaign strengthens. All FTA traders work to a strict code of practice which respects event organisers and consumers, enabling them to work within the law.

Visit the Fair Ticketing Alliance website for more information about the group. Catchup on the latest news and updates on our current campaigns, read up on our codes of practise and get in touch.

Visit fairticketing.co.uk

Gigtix Reviews

Customer reviews

Read verified and independant reviews on what our customers say about their experience buying tickets with Gigtix. Visit Trustpilot for more!

About Gigtix

About Gigtix

Meet the team behind the scenes! Learn about our tickets, how we source and sell them and our responsibilities as part of the Fair Ticketing Alliance.

We are music fans at heart! We started Gigtix to source tickets for friends, colleagues and family as well as to buy tickets for bands that we really love.

It was enjoyable finding and distributing the tickets alongside being able to potentially make a small profit. Of course, back then primary market agencies did not refund tickets or have their own resale exchange facilities. Very quickly the part-time hobby we had created for ourselves became a full-time business. Gigtix was first established in 2012 and upholds an integrity we continue to passionately protect and are really proud of:

All tickets are sourced from official suppliers that we trust and every ticket you see listed on our website is ours.

Trusted Sources

Prices are set by Gigtix with no hidden fees or tricky upsells so you know that what you buy is what you get.

Fair Prices

Buying tickets with Gigtix is simple. Find your ticket, add to cart, make payment safely, wait for delivery!

Easy To Buy

Learning Curves

During the early days we were the victims of several ticket scams on some prominent classified sites. These sites offered no support in the event of a problem with a transaction.

This experience highlighted the real need for customers to be able to deal with safe ticket resale traders, like Gigtix, as well as online platforms which offered meaningful guarantees. It also inspired the creation of the Fair Ticketing Alliance (FTA) in 2018.

Fair Ticketing Alliance

About Stephen Lee

Steve

Company Director & Chief Tixpert

The first album I listened to was ‘Ghost in the Machine’ by The Police. My uncle had bought it for me in 1981. A good start to a lifelong love of music!

During my teenage years I loved the New Romantics and Electronica scene…Duran Duran, Depeche Mode, Soft cell, Gary Numan. As my taste developed I moved onto Goth music – The Cure, Siouxsie and the Banshees and The Mission. I also loved the Manchester scene, particularly Joy Division who will always be the first band I return to listen to although whilst working I listen to old and new music all day long; this will never change.

When I moved from the Midlands to London in 2005 I became actively involved in the London gig scene. I loved visiting niche London venues to see new, breakthrough bands and enjoyed following their path to success. It was whilst following these bands I stumbled upon the ticketing industry by chance after my girlfriend and I couldn’t make a particular gig. I started Gigtix in 2012 and have never looked back.

About Sarah Lee

Sarah

Company Secretary & Chief Writer

Music has always been a passion of mine. As a teenager I was a typical 80’s pop fan, I loved Duran Duran, A-ha, Aztec Camera and a whole host of other bands and singers.

At the age of 17 I heard ‘She Bangs the Drum’ by The Stone Roses. That song sparked my journey into indie music… the ‘Madchester’ bands… Brit pop… shoegazing… I loved it all! I’m now in my 40’s and still love indie music over any other genre and regularly go to see bands play live. Foals are my number one band, closely followed by The National but really I have too many favourites from past to present.

I joined the Gigtix team full-time in January 2020. Alongside administrative tasks such as logging ticket purchases and dispatching tickets to fans I am responsible for researching new music. This is the part of the job I love the most, finding out about new artists as they break onto the music scene. I don’t think my love of music will ever change and I’ll be punching the air along to songs forever!

Lee bought 2 x The Last Dinner Party Tickets
20 May @ 16:59